We are currently seeking a Supply Chain Apprentice to join our team under the Logistics Associate Apprenticeship (LAA)
Location: Dublin 2
Ornua is a dairy co-operative which sells dairy products on behalf of its Member Co-ops; Ireland’s dairy processors and, in turn, Irish dairy farmers. It is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide. Headquartered in Dublin, it has annualised sales of over €2.3 billion and a global team of 2,400 employees. Ornua operates from 10 business units worldwide, including 13 production facilities, and has sales and marketing teams working in-market across all four corners of the globe.
The Supply Chain team is a key point of contact for Ornua customers and works closely with the Procurement, Technical, Demand Planning, Marketing, and Sales Teams in order to service Ornua’s customers and subsidiaries efficiently and effectively.
This is an excellent opportunity for someone looking to learn and develop in a busy, fast-paced team within a supportive environment.
Key responsibilities:
• Co-ordinate the effective and efficient day-to-day movement of material through the supply chain.
• Act as a key point of contact for communications between the customer and Ornua. Ensure that you are recognised by the customer and within Ornua to be an effective and integral part of the escalation path for all issues requiring escalation within ORNUA.
• Actively establish and manage all key performance indicator metrics associated with your customers, in conjunction with internal teams.
• Ensure complete ownership of customer issues by actively initiating remedial action when Ornua’s performance falls below acceptable standards.
• Manage and coordinate customer returns, sample orders, and non-conformances, in line with customer and Ornua expectations.
• Build and maintain first-class relationships with internal teams, customers, subsidiaries, service providers, and relevant State Agencies.
• Ensure all customer orders are processed on time and in accordance with order process procedures and key performance indicators.
• Ensure customer instructions are fully complied with and work with the Export Documentation Team to achieve the delivery of timely and accurate documentation for all deliveries.
• Where applicable, administer all relevant freight, shipping licence, certification, and invoice documents associated with your customer and process.
Experience required:
• Ability to follow set policies and procedures.
• Very good communication skills, both written and verbal.
• Strong attention to detail.
• Excellent team player
• Good understanding of exceptional customer care.
Applicants must meet the educational criteria for the LAA program entry criteria:
- H7/O6 or above in five leaving certificate (or equivalent) subjects. A minimum of grade O6 must be obtained in English. A minimum of grade O6 or a B2 or above in Foundation level must be obtained in mathematics
- Holders of a QQI Level 5 or Level 6 (or equivalent) in cognate areas (e.g., business, logistics and distribution, supply chain management, etc.)
- Applicants may also be eligible to become apprentices via Recognition of Prior Learning (RPL)
Please apply via the company’s career portal at Supply Chain Apprentice (ornua.com)
