Quinn Transport – NATIONAL & INTERNATIONAL HAULAGE CONTRACTORS
Apprenticeship Location: Athlone , Co. Westmeath
Position: Customer Support Apprentice (LAA apprenticeship)
About us:
Quinn Transport was set up in the early 1970’s by Tony Quinn. The company specialises in a range of transport services including Home deliveries, Retail Deliveries, Cash on Delivery, Pallet Distribution, Full Loads, Refrigerated Transport and Boat Transport. We cover Nationwide daily and also the UK and the continent. We deliver everything from parcels into offices to 40ft Boats to the south of Spain. We currently deal with up to 300 pallets per day operating 2 vans, 10 rigid trucks and over 15 articulated trucks daily.
Apprentice Roles and Responsibilities:
Customer interaction:
- Provide excellent and professional customer service to our customers via phone, email, and other communication channels.
- Respond promptly to customer inquiries, addressing concerns and resolving issues effectively.
Route Planning and Optimisation:
- Work with the transport team to optimize delivery and collection routes for efficiency and cost-effectiveness.
- Monitor and adjust routes in real-time response to changing circumstances and improve collection and delivery times.
Order tracking and status updates:
- Assist customers with tracking their shipments and provide real-time updates on the status of deliveries.
- Coordinate with the transport team to ensure accurate and timely information is relayed to customers.
Resolving Issues:
- Investigate and resolve customer complaints and issues to ensure customer satisfaction.
- Collaborate with other departments to address root causes of problems and prevent recurring issues.
Booking assistance:
- Assist customers in booking transport services, and providing information on rates, schedules, and available options.
- Ensure accurate and complete booking details are recorded on the system.
Documentation and record-keeping:
- Maintain accurate and organized records of customer interactions, transactions, and communications.
- Generate reports on customer service activities and present findings to the management team
Billing and Invoice inquiries:
- Handle billing inquiries and provide explanations of charges, resolving billing discrepancies and providing refunds.
- Help the accounts department with invoicing.
POD Management/Driver debrief:
- Scan and document all PODs from deliveries. Make sure that there is a
- POD for every delivery. Chase up any missing PODs with drivers.
- Debrief drivers at the end of their shift. Any missed deliveries/collections
- should be communicated to customers.
Applicant must meet one of the LAA programme entry criteria:
• H7/O6 or above in five leaving certificate (or equivalent) subjects. A minimum of grade O6 must be obtained in English. A minimum of grade O6 or a B2 or above in Foundation level must be obtained in mathematics.
• Holders of a QQI Level 5 or Level 6 (or equivalent) in cognate areas (e.g. business, logistics and distribution, supply chain management, etc
• Applicants may also be eligible to become apprentices via Recognition of Prior Learning (RPL)
Application contact:
If you are interested in applying for the role, please e-mail your CV and cover letter to Mark Quinn at
